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M's Hospitality Vocabulary

Across
Someone who plans meetings and events for an association, a corporation, or some other group.
The division responsible for identifying prospective guests for the hotel, conforming the products and services offered to meet their needs.
A form used by maintenance employees to identify items that require repair.
A type of resuscitation used in an emergency to restore breathing to a victim.
A book to document calls or requests from guests requiring maintenance-related assistance.
Groups of guests with similar characteristics.
A business that provides health and wellness care in an environment which combines spa services and conventional and complementary therapies and treatments.
A form mandated by OSHA that informs employees about potentially hazardous materials used in the workplace.
Down
Guest concerns about problems such as temperature control, lighting, electricity, plumbing, etc.
A book used to sign out and check in tools.
A spa offering a source of natural mineral water, thermal springs, or seawater used in hydrotherapy treatments.
A method for contouring a sheet or blanket to fit the corner of a mattress in a smooth and neat manner; sometimes referred to as "square corners" or hospital corners."
A yield management availability strategy requiring that a reservation must be for at least a specified number of nights to be accepted.
A planned event in which a group of people gather together to accomplish something.
Hotels that offer facilities and services similar to those at first-class hotels, but at average rates.