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B's Hospitality Vocabulary

Across
_____ Pathogens - Viruses, bacteria, and other microorganisms that are carried in a person's bloodstream and other body fluids and can cause the Hepatitis B Virus, HIV, and other infections.
Rooms for business travelers that may include amenities such as a computer modem, immediate priority fax service, and a daily newspaper.
A work order for the catering department that confirms final arrangements such as time and place, room setup, menu, service notes, gratuity, payment, and guarantee clause. Abbreviated BEO. Also called a function sheet
Rooms set aside for members of a group planning to stay at the property.
A container for carrying soiled dishes to the kitchen or dish room for washing.
Floor care equipment that accommodates both brushes and pads to perform some carpet and hard floor cleaning tasks. On hard floors these machines can be used to buff, burnish, scrub, strip, and refinish.
Special events at a property that can be anything from a small meeting room to a large dinner-dance or reception.
Down
Probably the most common type of threat experienced in the lodging industry.
Clearing soiled linens, dishes, glasses, silverware, and other items from tables.
Provides luggage service to and from the lobby and guestroom.
Employees prepare function rooms to meet the needs of function guests.
Employees that serve food and beverage to function guests.
An assortment of hot and/or cold foods attractively arranged on platters and offered on a table in a self-service fashion.