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August 2020

Across
Transportation provided to a client's member by means of public transportation
A phrase used when a member is not available for a scheduled transportation
A request from a member or facility with less than the required notice
A desktop application that provides the agent with a variety of functionality related to phone management
The online location for employees
A feature within LogistiCad that tracks all changes made to a trip
A system used to capture specific caller details and locate a member profile prior to reaching a CSR
____ number: A number that is automatically generated when a trip is saved in LCAD
A list of trips assigned to a transportation provider for a specific day
Down
A health care professional who provides services such as health, legal or financial on behalf of a party.
____ provider: A company that has an agreement with LogistiCare to provide transportation
____ letter: A letter sent to a member explaining why LogistiCare could not authorize transportation
The time when a transportation provider is expected to arrive at the pickup point.
LogistiCare's one-stop shop for employee information including time and attendance