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Sales Crossword - Unit 18

Across
If you want to know if you have "arrogant" tone, you should not trust yourself or anyone else for that matter. What should you trust? Hint: These are measured at month-end in most offices.
Japanese industrialist who founded a major automobile company. He was also part of developing the "Five Why" solution driven model... p.25
You should always make yourself the "this" of your narrative. Like Superman and Wonder Woman.
In defining a problem in a group setting, never "shoot down 'these' too early. It will stunt growth and collaborative reasoning. p.29
Producers are compared with "these people" because they don't participate in download; they know how to drop "diagnosis."
According to surveys, the #1 reason most Producers don't sell is "this..." It has to do with a bad demeanor. p.17
Don't jump to "these." If you do this too early, you may shut down "out of the box" thinking... p.30
How should you choose your "solution therapy" team? p.28
If something we do in the office doesn't filter through the process of SMART, then it is not a process at all... It is "this..." p.16
Band-Aids are for scratches; stop putting them on "this..." p.27
Steering means you are "doing this", not leading. p.5
Down
Do not answer a fool according to "this..." p.15
When it comes to a disagreement with a prospect, "this" is for losers. p.10
What type of word is VALUE? It's not a sellers word, but "this" type of word instead.
When it comes to a prospect remembering "this" concerning a debate, they never remember it... Hint: Emails are read at a higher rate if this line is memorable or grabs attention.
"This word" is a buyer word; not a seller word. Hint: it is what you get when you feel you've gotten a good deal...
If a download leads to your funeral, then "this" can lead to your resurrection. p.13 (Hint: The best doctors do this well...)
Producers should not pronounce a deal as "dead." You are not a __________. p.12 Hint: These are people who do pronounce others as dead.
If you have to ask, "do you see the value in that" you are probably not "leading" the conversation, but doing "this" instead. p.4
What type of therapy is it called when we attempt to resolve simple or moderately difficult problems through using the "Five Why's?"