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Sales Crossword - Unit 13

Across
It takes a strong man/woman to admit to "these".
This is referred to as the cuddle hormone... p.11
"These" are NOT always intentional, but they all have one thing in common...the consequences.
Related to "Little White Lie #2" "THIS" sounds so final. Hint: It's hard to believe that the ABC's of closing are still being taught...
We use "this" type of intelligence to determine the demographic to market. p.5
This chapter taught us NOT how to _______ stress but how to better handle it. p.10
Producers are to speak from a ______ under control during times of stress. Hint: This is easily broken...
Rat poison is 99% _________. Hint: The other 1% is the actual poison.
It's your job to _______ need, and their job to provide fit. p.6
Communication requires the discipline of a marathoner...this is NOT a __________. Hint: You may have your telephone service with this company and it rhymes with print.
A guarantee and a warranty have "this" in common at it's core foundation. p.2
Down
"These" are what you climb on when the going gets tough. p.20
What does your body do when you view stress properly? p.10
You create the _________ of courage when you view stress as helpful. Hint: You may have taken this Science class in high school...
You may NOT be able to eliminate stress but you CAN do "this" to it. p.13
We have created a __________ buyer who has become more sophisticated in his/her judgement of salespeople. p.3
We use these ___________ absorbers to answer prospect questions and concerns. p.5
A lie is considered a good lie if it has just enough of "this" to make it believable. p.2
Never accept "NO" as an _________. Hint: Opposite of question.
Producers are told to ________ everything because you must have consistency in everything you do...Mark says this is dumb. Hint: Doctors write these and Producers should NOT.
Sales leaders should NOT teach the mechanics of caring, but they can help create a ________ of caring. p.13
Oxytocin is "this" type of hormone. Hint: It rhymes with press!!
Related to how we deal with sales pressure, it is been suggested that we change our mind about ________, which will change your bodies response to ________.