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Appendix

Across
Determine whether applicants have the education, experience, and proper attitude required for a job
These questions guide the conversation and are written into the interview protocol
Exchanging messages that create a bond and a positive first impression
Restating in your own words what you think the person said
Showing that you are mentally and physically ready to listen
Generates knowledge or understanding about certain topic
Introduces you and highlights your qualifications for the job in question
N/A
To find out what the interviewee really thinks or feels about a topic
N/A
To identify why an employee is leaving a job
N/A
A list of questions, written in a logical order, that guide the interview
Give interviewees a lot of freedom in formulating their responses
Usually require only a yes or no response
A planned and structured conversation between two or more persons that uses questions and answers to meet a specific purpose
The process of ending a interview
Down
Manages an organizational personnel
Point the respondent to an answer you prefer
A written summary of your education, work experience, and skills
These questions aren't usually written into the interview protocol
The person answering the questions
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
Determines the interview purpose, plans the questions, and manages the flow of the conversation