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Chapter 8

Across
Minor conflicts that quickly explode into major disputes
If conflicts spiral out of control,________ can occur
The competitive approach raises the risk of ______
The parties involved change their relationship rules to prevent further disputes
Your ability to influence or control important resources
You manage conflict by abandoning your own goals or actions and giving in to others desires
Communicating in a negative way and then leaving the encounter
When one person or group of people gets others to abandon their an instead do what the person or group wants
You approach a conflict by not managing it
Message that are honest in content but have been kept hidden to protect someone's feeling
Down
They generate creative solutions that enable all sides to keep and reach their own goals
Some conflicts end when one or more of the people involved terminate communication contact
When the parties involved change their goals and actions to make them compatible
The most constructive approach for managing ______
Confronting others pursing your own goals to the exclusion of their
Routinely avoiding conflict can crate ______
A communication process between process between people who perceive incompatible goals or interference in achieving their objectives
Avoidance raises the risk of ______