Module 5: Communication in the Health Care Context
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Across
For conversations to be productive, they need to ________ and not reflect predetermined outcomes. Pg. 120
People all over the world use their hands, heads and other body parts to communicate expressively; this type of communication is called _____________. Pg. 106
The term Face refers to the projected image of oneself in a relational situation involving two or more parties and is associated with honour and related emotions such as respect, shame, pride, dignity and guilt. Pg. 111
Communication and cultural __________ go together. Healthcare workers who want to develop cultural competence need to understand cross-cultural communication patterns. Pg. 102
People who speak quietly or slowly may do so because they are using a second language or because of cultural _______ of respect and reflection
Decoding is the process of __________ and interpreting incoming messages. Culture affects the encoding and decoding of messages. Pg. 102
Understanding that ________ situations may contain both an issue of conflict and a face orientation is essential for healthcare workers because there is always a potential for conflict within a team, clients and families. Pg. 111
__________ is a social pattern in which individuals are primarily motivated by their preferences, needs, rights, and desires.
___________ conversations, in which information flow from and to both parties, are effective conversations. Pg. 119
__________ communication is the assumption that the listener already knows all the relevant circumstances; thus, it does not require background information to understand the concerns and critical messages. Pg. 104
Down
Communication takes place at varying levels of _________. A large number of interactions occur at shallow levels of awareness – these are things we do automatically without a great deal of conscious thought.
________ is the most recognized challenge to cross-cultural communication; however, communication is a multi-dimensional concept and involves more than the spoken word. Pg 104
A type of ________ distance refers to two ways in which power is shared in culture, ex. Vertical, with power aggregated at the top and vast distances between the rich and powerful. Those who are poor ate at the lower end. Pg. 108
Encoding refers to the ________ we use to put thoughts, emotions, feelings, or attitudes, not forms that others can recognize. Pg. 102
Adding emotion and intonation to words is a common way of adding _________ to the spoken sentence. However, the receiver must receive the meaning behind the emotional expression. Pg 106
In every __________, many expressions and phrases that are commonly understood by members of the cultural group can be ambiguous or confusing for outsiders. Pg. 113
In __________ cultures, face concerns not only individuals but also the family, work unit, and community. Pg. 111
_________ responses are responses that inquire into the client’s perspectives and invite further conversation. Pg 119
Cultural variations exist with respect to the _________ of personal and intimate information. Prerequisites for _________ include an element of trust and the establishment of a relationship and shared values. Pg. 112
_________ communication is the assumption that the listener knows very little and must be told practically everything. The message is in the spoken word. Pg. 104
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