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Chapter 1 Revised

Across
a person who sends or transmits a message, letter, email, etc.
a verbal, written, or recorded communication sent to or left for a recipient who cannot be contacted directly.
the ability to both observe and evaluate one's behavior.
the imparting or exchanging of information or news.
ability to convey information to another effectively and efficiently.
refers to communication carried out by the use of information communication technology and can be contrasted to face-to-face communication.
the degree to which something is successful in producing a desired result; success.
the main means of mass communication (broadcasting, publishing, and the Internet) regarded collectively.
shared goals which two partners share to improve some aspect of the relationship.
information about reactions to a product, a person's performance of a task, etc. which is used as a basis for improvement.
the parts of something written or spoken that immediately precede and follow a word or passage and clarify its meaning.
Down
the art of effective or persuasive speaking or writing, especially the use of figures of speech and other compositional techniques.
a company's newsletter, which gives employees as well as the clients a clear idea of a company's goals and vision.
the quality of being suitable or proper in the circumstances.
communicating to many individuals who have gathered towards the discussion of some topic in common.
specific methods of behavior.
communication or direct involvement with someone or something.
a person who gets or accepts something that has been sent or given to them.
moral principles that govern a person's behavior or the conducting of an activity.
a sound, especially one that is loud or unpleasant or that causes disturbance.