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Chapter 8

Caleb Brown
Across
The perception that there’s a conflict between you and others when there really isn’t
Represented resentment grows as one’s mental list of complaints about others people builds
The ability to influence or control important resources, people, and events
Treating conflict as a mutual problem solving challenge
Approaching a conflict by not managing it
When one person or group of people gets others to abandon their own goals and instead do what the person or group wants
The parties involved change their relationship rules to prevent further disputes
Spontaneous declarations that the relationships is over even though the people involved did not consider termination a possibility before the conflict
Confronting others and pursuing your own goals to the exclusion of theirs
A communication process between people who perceive incompatible goals or interference
Down
Generate creative solutions that enable all sides to keep and reach their original goals
When the parties involved change their goals and actions to make them compatible
You manage conflict by abandoning your own goals or actions and giving in to others’ desires
Messages that are honest content but have been kept hidden to protect someone’s feelings
An exaggerating expression
When one or more people involved terminate communication contact
Communicating in a negative way and then leaving the encounter
A dramatic rise in emotional intensity and unproductive communication