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MAPA

Across
The vocal part of speech excluding the actual words used.
The main concept of the Crisis Development model is titled _____ _____(10, 10)
Defensive behavior is described as 'Beginning to lose _________.'
The supportive _____ is used to communicate respect, be non threatening and maintain safety.
One example of limit setting is ' _____ and redirect.'
The two types of ________ are verbal and physical.
Fear and _____ are your instinctive physiological and psychological response to stress.
Down
Questioning is the first behavior when you are looking at the ____ ______ (6, 10) Continuum.
A verbal ________ should always be the priority before considering a physical intervention.
'Communication through touch'
Defined as personal space
Defined as body language
The decision making matrix involves the relationship between the likelihood of a behaviour occurring and the ________ of harm.
The _____ model is used post crisis to reestablish therapeutic rapport.