Some of the answers might contain 2 or more words. For this puzzle, they will be combined with NO spaces. The answers may/may not contain numbers.
COMPLETE!
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Across
Our AML team conducted a CIW ______ to ensure associates are capturing the required data for customers and to sweep incorrect information.
The TranSend alert that populates prompting the associate to review DL format
The team responsible for analyzing data captured in the CIW
We continue to see these losses increase month over month
This should be asked for as primary ID every time a cash transaction is being processed
Tax Identification Number (kind of a freebie....think acronym)
You will need this number when processing ANY cash transaction
The document used by customers to agree to the terms of the account and certify the TIN is correct
The new process to escalate aged missing signature cards
This device should be utilized EVERY time a DL/ID is presented
Down
The new team combined from CIC and CSI
Our AML team relies on our _____ ____ to accurately capture the required CIW data
One of Capital One's goals is to encourage employees to minimize ____ while handling transactions
You should always loop in an experienced team member when you feel a transaction is ___________
This device should be used for ALL teller transactions involving photo ID and cash
If not resolved, Capital One will ______ a customer's account in the event that a signature card is not obtained
When conducting a supervisor ________, you are acknowledging that you personally looked deeper into the transaction and decided it passed all red flags
It is imperative that you know you may only perform an override for a transaction within your ________ _____
WORD LIST:
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