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Natalie key terms ch.7

Across
You look directly at the person who is speaking, smile, position your body so that you're facing him or her, and lean forward.
Behaving as if you're paying attention though you're really not.
Taking only bits and pieces of information from a speaker and dismissing the rest.
Behaviors include avoiding eye contact, turning your body away, looking bored or distracted, and not using backchannel cues.
Comparing the newly received information against your past knowledge to check its accuracy and validity.
Like focused and organized information.
Prefer to be intellectually challenged by the messages they receive.
Recalling
A habitual pattern of listening behaviors, which reflect your attitudes, beliefs, and predispositions about listening.
The full meaning of the message.
Devices that aid memory.
You recognize the literal meaning of the words the other person has said.
They powerfully shape how you listen in specific situations.
Down
View listening as an opportunity to establish bonds between themselves and others.
Physically processing the sound that others have produced, and mentally focusing your attention on it.
Attend to what others say solely to find an opportunity to attack their conversational partners.
Involves six stages: hearing, understanding, interpreting, evaluating, remembering, and responding to others communication.
Prefer brief encounters.
Communicating your attention and comprehension to the speaker.
Shift their attention back and forth between many different things at once.