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Chapter 4

Across
Guidelines for when where and how to manage emotion displays appropriately.
A way to categorize people into a social group and then evaluate them based on information you have related to this group
the power to influence or direct people's behavior or the course of events
The ability to communicate appropriately, effectively, and ethically with people from diverse backgrounds.
Cultures that co-exist within a dominant cultural sphere.
Cultures vary in how much they tolerate and accept unpredictability
demonstrate acceptance and respect toward other cultures' beliefs, values, and customs.
refers to a person's physical characteristics, such as bone structure and skin, hair, or eye color
When stereotypes reflect rigid attitudes toward groups and their members.
Down
People emphasize group identity, interpersonal harmony, and the well-being of in-groups
The degree to which people in a particular culture view the unequal distribution of power as acceptable
People presume that others within the culture will share their viewpoints and thus perceive situations contexts in very much the same way
the capacity or ability to direct or influence the behavior of others or the course of events
fundamentally similar
An established, coherent set of beliefs, attitudes, values, and practices shared by a large group of people.
The belief that one's own cultural beliefs, attitudes, values and practices are superior to others'.
fundamentally different