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Sales Crossword - Unit 5

Across
What can happen to rapport when you invade someone's space? Hint; it can be broken...
If 10% of conflicts are due to difference in opinion, then ________ % are due to wrong tone of voice.
To imitate your prospect is a form of this...
This thing, _______ alone does not set tone. !
If you are prone to not hearing your toxic tone, you are said to be tone _________ .
Our conscious mind, what we first think, then do, create the words of this...
People are sometimes ___________ by people who come off too loudly.
If you intend to establish rapport you must be ___________ .
If you really mean or plan to establish rapport, that rapport is said to be...
The first name of the German, Mr. Ebbinghaus, who studied learning and memory principles over a 40-year career. Can't you remember?
Pacing and __________ , or some call it entrainment.
Down
What is the most important element in adjusting proper tone?
A customers' perception is your _________ .
We're not a good fit, don't have the features you are looking for, or we don't work with your _________ .
Another word for mirroring our prospect...
In order to get people to like you, you must be __________ in them.
Avoid this when making eye-contact with your prospects. Hint; it is a hyphenated word...
Mark said that if ATTITUDE is everything, ___________ is everything else.
These are the words of the sale. Hint: It's point #4, episode 2.
We are not in the coffee business serving, but in the people business serving this...
Rapport is best created through a feeling of this...
People like people who are like whom?
What kind of house was Andrea supposed to find for her prospect? Not fantastic, but...
To mirror the gestures of your prospect, it won't be accidental, but instead, ___________ .
To control tone, a Producer must maintain a proper __________ . Hint, it can be self-administered or the boss can do it. And, it used to be administered in school.
Mark said that Kit Tennyson sat here like a bump on this... the predecessor to a cucumber.