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Professional Sales & Sales Management

Across
People do not buy products, they buy ________
Selling is ____ prospects and customers
Sales managers should never kill this in a salesperson
Zig Ziglar created this acronym to ensure sellers don't forget this at closing time
Direct, Interpersonal, Safety or Status Quo, Contemplative are types of ___
One of the 3 building blocks for persuasion and selling
This highly consultative type of selling is the opposite of transactional selling
Transactional buyers are mainly interested in ____ and convenience
One of the six tools of influence
A 3-step process to change the model including dissatisfied with today, compelling vision of the future, easy steps to get there (2 words)
A comprehensive selling approach based on a series of questions about the situation, the problem, the implication and the need payoff (acronym)
Acronym of key concepts to memorize
Acronym that sums up the most common buying process
The customer's favorite "radio station" (acronym)
Over half of communication is done through this (two words)
These are questions that sell
A term used to define the ability of our unconscious to find patterns in situations and behavior based on very narrow slices of experience
This approach can help qualify a prospect (acronym)
Down
Must have in order to sell the product
This 'P' of marketing includes the sales function
Nickname for the decision maker the salesperson needs to get to
Type of incentive (two words)
Expense divided by sales (3 words)
Selling to Me consists of One Minute Goals, Praising, and ___
Behind every sale is a _____
Sales units and dollars per month by customer is a tool to measure ___
Customers buy on ____ and justify with facts
Sell more by ______ less
Respect is communicated this way
Simulated selling or persuasion session
When a customer says no, this means he/she needs to _____ more
A method of improvisation, affirming the customer response
The process of linking a company's products and services to customers' needs (acronym)
One of Robert Cialdini's 6 principles of influence
Every sales call should be well prepared and _____ (acronym)
A concept for developing alternatives to a negotiated agreement with the customer (acronym)
Monetized benefits minus costs