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Schedule Those Pets!

NPVC Scheduling Protocols
Across
Lead callers with the ____-yes-options technique.
If you make an appointment for a new client, try to get these asap and before they come in.
A pet who has vomiting, diarrhea, and lethargy is considered a _____ sick pet.
For multi-pet appointments, no more than _____ pets should be scheduled at one time.
If all urgent care slots are filled or do not work for client, this type of client can drop-off for urgent care with DOCTOR approval.
This type of booking should occur at the end of EVERY appointment.
Owner's should be told ______ drop-off times for surgery pets.
Fluffy presents for chewing at his paws and scratching everywhere! How many minutes should his appointment be scheduled for?
This person rechecks dental extraction sites
This type of appointment should be scheduled on the 15 and 45 min marks on the hour.
Spay/neuter ______ visits are no longer necessary unless there is a concern or need for DR to see the pet.
If an urgent care appointment doesn't get filled within _____ minutes of blocked time, open them for any client.
Always make sure _______ are correct at the beginning and end of each appointment, even if its just a medical progress exam!
_____ care drop off pets should be written on the white board and assigned a doctor and technician as soon as they are admitted.
A pet presenting with a skin infection or acute diarrhea (otherwise acting normally) is an example of a _____ sick pet appointment
Down
Comprehensive exams and simple sick pet appointments should be scheduled for _____ minute appointments.
Guide clients toward ______ appointments rather than letting them choose.
When a pet is dropped off for diagnostics or treatments, make sure to have this owner information before they leave.
When scheduling an appointment, always ask if the client has a _____ preference
______ clients CANNOT be offered an urgent care drop-off and must have an scheduled in room appointment.
If diagnostic tests are going to take longer than 20 minutes, this is recommended. (two words)
Complex sick pets should be scheduled for _____ minute appointments.
______ a sick-patient exam between two preventative checkups.
Ask about health _______ when scheduling preventative checkups.
A medical progress exam should be scheduled ____ week(s) after last dose of medication OR two weeks after last dose of OSURNIA.
If urgent care appointments don't get filled within 90 minutes of the blocked time, _____ them to other clients.
If there are no urgent care or other appointment slots available, a NON-CURRENT client should be referred to the _______ clinic since we are fully booked.
Urgent care drop-off pets should be checked in by a _______
All urgent care drop off pets should have a SOAP started and this completed prior to dropping off the pet.
Ask questions to efficiently book exams in less than this many minutes.
New clients MUST have an _____ prior to scheduling a surgery.