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TQM Crossword

Across
the action of stopping something from happening or arising.
gerund or present participle
is a term that describes your customer's feedback about their experiences (abbreviation)
This diagram is commonly used within project management and allows large numbers of ideas stemming from brainstorming to be sorted into groups, based on their natural relationships, for review and analysis.
is an iterative four-step management method used in business for the control and continuous improvement of processes and products
is a performance metric used in strategic management to identify and improve various internal functions of a business and their resulting external outcomes
An approach that is commonly used to evaluate market elements which affect the profitability of a business.
Down
cause is defined as a factor that caused a non conformance and should be permanently eliminated through process improvement
involves putting considerable initial emphasis on the gathering of facts, figures, data and evidence.
the action of stopping something from happening or arising.
is shorthand for testing a change—by planning it, trying it, observing the results, and acting on what is learned
A sheet that is also called: defect concentration diagram
a diagram of the sequence of movements or actions of people or things involved in a complex system or activity.
a graph/diagram in which the values of two variables are plotted along two axes, the pattern of the resulting points revealing any correlation present.
is a type of chart that contains both bars and a line graph, where individual values are represented in descending order by bars, and the cumulative total is represented by the line.