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Chapter 12: Human Communication in the Workplace

Across
Consists of messages sent from the lower levels of a hierarchy to the upper levels.
Each member may communicate with any other member
Consists of messages that are sanctioned
Messages may concern just about any top
The second reason is that organizations are becoming larger and more complex.
Configurations of channels through which messages pass from one person to another
The most obvious reason is that the vast majority of jobs are in organizations.
Te situation that exists when a reader is given little or no information
Delineate appropriate and in appropriate verbal and non verbal behaviors.
Members may communicate with 2 members on either side
Defined as an organized group of people who work together to achieve goals.
A condition in which a worker has to deal with an excessive amount of information
Down
Messages may be sent only to the person next to you
Consists of messages sent from the higher levels to the lower levels of the hierarchy.
An experienced person helps to train a less-experienced person who is sometimes referred to as a mentee
A broad process of enlisting the aid of other people to help you solve a problem
All messages must go through the central position or leader
A third reason is that organization exert major influence over public policy.