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5 Difficult Customer Personalities

Across
Indecisive, cautious
Know-it-all, intelligent
Hard to please, negative
Acknowledge that you caused an issue
Negative, stubborn
Keeping your mind centered on the customer
Down
See Rule # 1
You need this to deal with angry customers
Positive, polite
The customer is always right
Speak clearly and know how to talk to people
You hear, but do you listen..