A state of such heightened tension or excitement that there is a temporary loss of control over one's actions and emotions
____ to 9-1-1 is a technology that can be used to communicate with an emergency dispatch center without having to call
ETC Behaviors for handling emotional callers: Don't make it ________.
How patients grieve is influenced by the _______ they live in.
_______ ETC Demeanor: Care, Confidence, and Concern
One of the most potentially dangerous incidents for responders. Ex. Victim may turn on the responder
____-Risk Calls : In-progress calls where it is crustal for an ETC to gather and relay the most current and important information to them in a timely manor
______ callers may sound suspiciously calm when faced with an emergency since they may not yet understand the magnitude of implications of the situation
The act in which you share or exchange information clearly
Artificial _____ or Electro______ is a device held against the throat to allow an individual who has had a laryngectomy operation to speak
Reflexive ETC reactions to hysterical callers: hanging-up and ignoring
____ Theory : non verbal breaks in between interrogation or instruction sequence resulting in heightened caller anxiety.
The capacity to accept or tolerate delay, trouble, or suffering without getting angry or upset
Down
Hysteria ______ : The entry point or "breaking" point in which the caller enters into hysteria.
______ Reaction: Feelings of grief, guilt, remorse, or fear surface when the patient/victim's situation improves.
Refers to a group of people of common ancestry, who share similar physical characteristics
The shared customs, practices, and expressions of a group of people. Influences the way people interact and communicate
______ Persistence is a calming technique in which the ETC repeats a statement verbatim using a firm but caring tone
Speech and Hearing impaired callers use this equipment
________ ETC Demeanor: Anger, Anxiety, and Apathy
Reflexive ETC reactions to hysterical callers: using threats and saying "shut-up!"
Customers within the dispatch room, field responders, and other agencies in the public safety system
Giving someone your full attention without speaking
An example of a _______ Technique is use the caller's name and or lowering voice volume/pitch
Used to describe a situation where a previously calmed down caller returns to a state of hysteria due to some type of trigger.
Customers such as callers, patients, victims, or bystanders.
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When you hit the 'Arrange' button, our algorithm will try to arrange all your words on the grid, and will move words around to try to fit the most words.
This will get all the words on the grid about 90% of the time, depending on the word list. For the other 10%, you will get an alert explaining that the words that did not fit were added to the scratchpad.
It prints on two pages.
Big puzzles won’t always print on one page — the clues and grid are the smallest we could make them while keeping them readable for everyone.
That said, different browsers print in slightly different ways, so you could try using 'print preview' using a different browser (or try the PDF button) to see if you like how that looks better.
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