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Unit Two - Crossword Test

Summa Unit Test
Across
We are not in the business of selling these.
If training teaches you HOW, then _______ teaches you WHY...
It's the question you should answer before a prospect ever asks...how can this person _________ me?
The secret to becoming a great sales person is to remain a ______.
It's the secret to selling properly. Hint: This also happens when someone asks for the hand of another in marriage.
Our customers will always say something good, something bad, or this ________. This should concern us most.
What is a fact or quality about you or your company, the products you sell, or the idea you're advocating?
Sitting at a 45 degree angle to each other is the opposite of confrontational.
There are two objectives in selling: One, a signed check and the other is a signed ________.
The best way to gain credibility with someone is do this... ________ it. McGraw and Oz did this with Opray Winfrey.
It doesn't require any imagination, intention or ___________ to sell on price.
What kind of thinking will destroy you?
Liking leads to ______, not the other way around. Lots of people have "issues" with this.
Words set the mind in motion, and the ___________ follows shortly behind.
Down
It doesn't matter what you think about yourself; it only matters what this person thinks about you.
People don't like to be _____, but they love to buy.
They say it is not the size of the _____ in the fight that matters, but the size of the fight in the _____ that does.
What is another word, similar to a feature, that defines how a fact or quality will help my prospect.
This is the #1 brand recognition in the USA.
The sale is made __________ and justified logically.
Who is the biggest, baddest, and best benefit in selling insurance?
Getting a prospect to _______ ground will help people become interested in you.
If customer satisfaction is worthless, then customer loyalty is __________.
What was in the kettle that will turn into soup unless stirred into action. Hint: I can't imagine having this for lunch.
If our engagement is worth fighting for, we should bring this type of attitude into the "sales ring."
Customers will tell 10 friends if they like you and your service and _____ if they don't.
You should bless yourself with one of these...