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Across
A ______disconnect of services does not qualify the customer for the 30 Day Money Back Guarantee program
The Security Code can be given out to the Account Holder over the phone, when they can provide another piece of valid ______criteria.
To stop an ____of service (Soft/Hard Disconnect), full past due payment must be made.
Store representatives must follow the same ____as Billing, Sales, Retention, and Repair regarding information that can be disclosed to unauthorized users.
If an account already has Authorized Users (AUs) listed in the approved systems, only an AU can add or remove others after _____the account at the CPNI Level.
Customers who do not know the Security Code must call in from their Spectrum-provided ____ or the primary number listed on the account in the billing system.
• CPNI Level Authentication also allows a customer to perform all transactions requiring _____ or Verification
Essentially all ______can be completed under Authentication unless the customer has Voice services and is requesting one of the transactions listed under CPNI.
Recommending that they bring an ____ will ensure they are not limited in the transactions they should be able to have performed at the Store.
Promise to Pay will not ______ an account beyond the soft interruption date.
Any account that is past due will receive a written notice requesting _____payment of monies owed.
30 Day Money Back Guarantee: Spectrum will not release the refund or credit to the customer until any ______ associated with the new contract has been returned to Spectrum.
Customers behind on payments are subject to _____activities. The following provides a description of the collection efforts applied when Spectrum Business accounts are past due.
Down
Transactions such as making payments or collecting equipment can be conducted _____ a government ID. Store representatives must follow the redacted receipt process.
If no option is available, representatives may call back the customer at the____ phone number for the account.
Only Outside Collections Agents are____ to perform Future Dated Payments.
30 Day Money Back Guarantee: _____fees will not be refunded.
Accounts that are placed in the protected status by the SMB-Collections team will be followed up to ensure ____resolution.
The levels of account security required when assisting a customer with changes to or questions about his or her account depend upon the caller's request and are divided into _____ levels.
Future Dated Payments are only allowed up to the day ____ soft disconnection.
The act of ensuring that representatives are looking at the correct customer account and service address before offering assistance. It must be performed on every call on active accounts.?
The names of Authorized Users and the business service address may never be ______provided to callers.
Requests to pause the collections process on accounts must be _____and reviewed by the Credit Services-SMB team.
The Money Back Guarantee applies for any reason customers are not ______ with our service.
The customer becomes delinquent when the account is thirty days past due.
Hints to Account Security criteria must _____ be given to the caller.
When a customer requests a downgrade or disconnect of Spectrum Business Services, the Spectrum Store representative must notify the Spectrum Business ____ team by using the Task Management System