Temporary credit given to a customer while an investigation is being conducted is?
What department handles OD/NSF charge refunds for Online Banking
Where does a dispute form go once the investigation is over?
A customer comes in and has errors experienced while using a UMB debit card, which form do you use?
A framework that establishes the rights, liabilities, and responsibilities of participants using EFT systems, such as automated teller processes, telephone bill pay services, and POS terminals is known as?
ACH stands for?
If a customer is not in the branch and has an eror experienced with UMB Online Banking which department do you warm transfer them to?
What is the abbreviation for Electronic Funds Transfer?
How long do you retain a dispute?
What dispute form should you use if it includes all errors experienced while using a UMB ATM for UMB Customers Only?
Where would an Banking Transaction Dispute form be emailed to if the customer is in the branch and Online Banking Department is unavailable?
Banking associates must never refund _________________ charges which were charged due to a disputed item
Down
What charge refunds are handled differently depending on the type of transaction disputed?
If consumers are in need of a provisional credit in a timely manner, a request should be made to __________________________________, so that they may escalate the dispute's priority
When you complete the WSUD form in its entirety, where do you scan and email the form to?
If the investigation cannot be completed in_____________ days then a provisional credit will be provided in how many days?
Customers can now dispute __________ types of Reg E transactions through the Service Center?
When using the Non-UMB ATM Dispute form which department will handle OD/NSF charge refunds?
What is the form we use for Unauthorized Debits (THE ANSWER IS IN THE ABBREVIATION FORM!)
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