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Teamwork Makes the Dream Work

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Across
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Good manners in dealing with customers, coworkers and supervisors
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Exchange of information between sender and receiver
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Someone who expresses needs and wants while hurting others
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Someone who expresses themselves firmly, but respects others
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Someone who is afraid to express themselves and seems weak and timid
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Exchanging information through vision, signs, symbols, pictures, etc.
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Hearing and responding with full attention
Down
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The ability to motivate others to work towards a goal
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Exchanging information using words, sounds, tone of voice
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Working together as a group to accomplish a common goal
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Exchanging information without speaking, but by using body language, eye contact, gestures, posture, etc.
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Exchanging information through written word, text, letters, email, blogs, etc.
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Problem- solving strategy for settling disputes and finding solutions that will allow each side to save face and create the least amount of ill feeling