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Airbnb's Conflict Management Process Crossword Puzzle

Across
____ Conflict is about delegation and roles. Conflict over delegation often revolves around the perception of some members as shirking, and conflicts over roles can leave some group members feeling marginalized.
Working through disputes, allowing them to drive continuous positive change within our team, while avoiding negative outcomes of conflict (conflict ______)
A joint process of finding a mutually acceptable solution to a complex conflict.
Conflict management system that has cooperation and a search for a mutually beneficial outcome for the group
Skill that cues you in to what is on another person’s mind without talking to them
Having _____ goals as a team to commit 100% and produce superb work will allow us to work together as a team to reach the goals we set
Process that begins when one party has affected something the other party cares about.
In order to make sure we have a long-term team relationship and aim to create win-win situations we will utilize _____ bargaining to solve conflicts
To utilize this conflict-resolution technique we will meet as a group & have open & transparent discussions about any conflict we have as a group whether it be personal or project oriented. This technique is called _____ solving.
_____ Conflict focuses on interpersonal relationships: almost always dysfunctional. It results from team members’ disagreeing with each other &the arguments spiraled out of control. It is a clash of personalities and results in considerable stress between employees.
____ Conflict relates to the content and goals of the work. If it is too high, it will negatively impact the group performance. If it is low, people won’t be engaged in addressing the important issues. Moderate level of it in early development stage increases creativity in groups.
Down
Best MGMT 311 professor
We have 10 of these this semester
Act of bringing the issue to another person/third party to ultimately get another voice heard in the situation
The type of conflict within our group that we are trying to avoid using our conflict management system.
Destructive form of conflict
Arriving at an ideal settlement between disputing members (conflict_____)
Constructive form of conflict
What is the name of an impartial person who helps with communication and promotes reconciliation between two parties of the conflict.
By making it a point to enforce the policies through ______ actions, such as verbal reprimands or unpaid time off, businesses limit some of the sources of conflicts
Type of listening that ensures that everyone’s opinions will be heard and everyone will have the chance to voice their opinions
Abbreviation for this course