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Chapter Five - Key Terms

Across
A ____________-like structure has decreasing numbers of managers at each level.
The number of subordinates a manager directly manages (3 words)
A system of evaluating subordinates on their ability to achieve specific goals (3 words)
In a ___________ organization, the hierarchy has many levels relative to the size of the organization.
The process of giving employees the authority to make important decisions and to be responsible for their outcomes
Down
A form of organizational structure in which people can be held accountable for their actions because they are required to act in accordance with rules and SOPs
Self-lead work groups consisting of people who are jointly responsible for ensuring that the team accomplishes its goals (3 words)
Complex and dissimilar tasks should have a _______ span of control
___________'s law suggests that work expands to fit the time available for completion.