She’s the oracle behind the Insights Q&A Forum. But she can also answer all your baking-related queries and give you quality parenting advice (especially if you’re struggling to be your teenager’s BFF). (6)
This promising “LAD” is the youngest Developer on the team (We’ve practically given you the answer to this one). (5)
A girl of few words, you’ll see her at her desk coding and fixing bugs all day; secretly waiting for her Hogwarts acceptance letter. P.S. She was the star behind our traditional day dance performance. (6)
The keeper of all our content, you can’t hope to publish an article on Editage Insights without her. The only time her LONG hair gets tied into a bun is when she’s reporting an exciting development in the publishing industry! (5)
When she’s not interviewing experts in the publishing industry, she’s wondering who she’d fit in better with – The Avengers or the Justice League. (9)
This cricket-geek is literally the “GATE” between the content and tech sides of Insights.
P.S. Don’t think in English. (6)
She’s the person to go to if you need vibrant infographics and interactive videos. But if you need a hiphop playlist for your next party, her phone would be THE place to look! P.S. “Girls can’t rap.” would be your worst opening statement to her. (6)
Down
When he’s not testing the Insights website, he “breaks” into other sites and “pops” his way through! P.S. Need a cap? If you visit the second floor office, he’ll surely lend you one! (6)
He’s our resident “hustler” and the man behind all of our workshops and webinars.
P.S. He was a BIG hit with Priya Kumar at the offsite *wink wink* (6)
She has enough pairs of shorts for every girl at Cactus. Queen of our WeChat account, this international Cactizen is totally rocking her second stint with us. (5,3)
When he isn’t moulding Drupal, this Technical Architect is wondering whether White Walkers are actually Jedis. P.S. Looking to party? Take him out for karaoke. (5)
An ex-Cactizen who returned to us this year, she’s our go-to person for exciting new innovations in science and technology. But if you ask nicely and promise not to hug her, this former fashion writer will give you the best fashion advice. (6)
You’ll be lucky to catch her around office on a Thursday, hurrying from meeting to meeting. When she’s not giving researchers tips to make their lives easier, she’s spending time with her adorable 2 year old (Hint: If you’ve been checking the Intranet lately, you have to get this one!). (5)
This deeply musical dessert-lover is the heart and soul of Insights. When she isn’t orchestrating our success stories, she’s busy talking the team into an evening snack.
P.S. She’s most likely to hum her way to meetings. (8)
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Quick Answers:
Where is my puzzle?
All your puzzles are accessible from your 'My Puzzles' page, which you can access using the navigation bar at the top when you are logged in.
Be sure to log in using the same email address you used when you created your puzzle.
How do I print?
There is a 'Make Printable' button on the top left of your puzzle that will let you sign up for a plan or purchase a single puzzle.
Once paid, that button will turn into a 'Preview + Publish' button that will put your puzzle in a format that can be printed or solved online.
Once you publish your puzzle, you can click the print icon or use your browser’s print function.
It looks weird when printed.
First make sure you’ve published your puzzle. See the 'How do I print?' section above for more information.
99% of other printing issues have to do with printer settings. Instead of trying to fiddle with printer settings, which can be time-consuming and frustrating, there are a couple workarounds you can try.
You can try printing from a different browser, since different browsers have different default print settings. Alternately, you can try saving as a PDF (next to the print icon) and print that.
Why isn’t this free?
We invested in building a number of premium features that free sites are unable to offer: the ability to automatically or manually add words to your puzzle, save-as-you-go puzzle editing, the ability to access your puzzles from any computer, an uncluttered and ad-free interface, the ability for friends and colleagues to solve your puzzles online, and quick responsiveness to reported issues.
My Crossword Maker is the lowest-price service we've found that provides these features, and is designed for people who are not satisfied with what free sites are able to provide.
I thought this was free.
We’re sorry you thought My Crossword Maker was free, that must have been frustrating.
We’re constantly trying to provide a clear and straightforward user experience, and we’re not trying to hide the price: on the page where you make your puzzle, the price is listed in the overview in the top left (before you log in), below the 'Make Printable' button (after you log in), in the FAQ below the grid, and also in the tour.
Unfortunately, we have limited control over how we show up in Google and on other sites, so if they show My Crossword Maker when someone searches for a free site we can’t do anything about that.
It says there is no account with my email.
First check whether you used a different email address to create your account. Your login email is the email address where you received a welcome email from us.
Alternately, it’s possible there was a typo in your email when you created your account. If so, report an issue below and provide the name and last four digits on the card you used when you signed up. We’ll use this information to track down your account.
I am being asked to pay a second time.
If you are a member of My Crossword Maker and are still being asked for payment, then you may have inadvertently created a second account.
Your paid account will have the email address where you received an email confirming your subscription.
If you never received such an email, or are still unable to find your paid account, report an issue below and provide the name and last four digits on the card you used when you signed up. We’ll use this information to track down your account.
My password reset isn’t working.
For security a human can’t see or reset your password, so read the below information carefully.
If you haven’t gotten the password reset email, check your spam folder, be sure you’re checking the email account that the email was sent to, and be aware that some school email systems block emails from non-school email addresses.
If you have the password reset email but the password isn’t accepted, be sure you are using the most recent password reset email: sometimes people will hit the button twice, and only the second password will work.
Be sure if you copy-paste the password not to get a space on the outside, or if you're typing it keep in mind that it's case-sensitive and that a lower-case L can look like the number 1, etc.
How do I cancel?
You can cancel your subscription from your 'My Account' page, which you can access using the navigation bar at the top when you are logged in.
Support representatives cannot cancel a subscription on your behalf.
Not all my words are in my puzzle.
When you hit the 'Arrange' button, our algorithm will try to arrange all your words on the grid, and will move words around to try to fit the most words.
This will get all the words on the grid about 90% of the time, depending on the word list. For the other 10%, you will get an alert explaining that the words that did not fit were added to the scratchpad.
It prints on two pages.
Big puzzles won’t always print on one page — the clues and grid are the smallest we could make them while keeping them readable for everyone.
That said, different browsers print in slightly different ways, so you could try using 'print preview' using a different browser (or try the PDF button) to see if you like how that looks better.
I didn’t hear back from you.
We generally respond to all reported issues in about a day. If it’s been a few days and you haven’t heard back from us, it’s possible we sent an email that didn’t reach you.
Check your spam folder, and be aware that some school email systems block emails from non-school email addresses. Try providing a different email address if you think our emails to you are being blocked.
Answers take about a day. Try the Quick Answers above for a faster resolution.
Where is my puzzle?