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Zerorez Knowledge 
Across
Removes gum. Use a bone scraper then follow with avenge pro and or all solve extreme.
Bio Modifier. Enzyme producing post spray to help with any remaining odor.
For heat transfers. Use with dyes and food coloring- Only Ryan can do these
Attached to the truck mounted system. Specifically designed to raise the carpet fibers before the carpet backing gets wet.
This is used during the pet treatment process to encapsulate odor causing bacteria, making it easier to remove.
Is a manmade fiber. Example: nylon and polyester
Down
Used after the pre-spray. Brings dirt to the surface by gentle agitation causing the soil to release itself from the carpet fibers.
Water based coating that lasts 12-18 months or until your next cleaning. Helps protectant wear patterns and stains. Is not guaranteed.
Use on oily places, oil on driveway, beaks down oil.
Citrus based spray that causes dirt to begin to separate from the carpet fibers
Is a resource, cannot be manmade. Example: Cotton, wool, silk. Is more expensive