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MLC 2017

Across
Part of the ACE Report asks the customer if the Jewelry Specialist used a ____________ Tool.
This closing technique does not "ask" for the sale.
Objections such as price are actually a form of ______________, and should be a welcomed sign to a jewelry professional.
This closing technique gives the customer options on which piece of jewelry to take
This is the 3 step process to overcoming objections.
People buy from people they _______.
This part of the selling system would include overcoming objections, closing, and follow-up.
This category of the selling system would include determining needs and presenting.
This closing technique reminds the customer that you have met their needs
Down
This closing technique is a passive way of asking for sale
This closing technique creates a sense of urgency for the customer to make their purchase today
This closing technique assures your customer that they have made a great choice
This example of Non-verbal Cues would include smiling, nodding, and leaning forward.
The number one reason that sales are not closed is that the specialist neglects to ________________
This category of the selling system would include Greeting and Building Rapport
This closing technique creates some anxiety to many new hires, but has proven to be the most effective among top writers across the country
When we start our career we may see this as a sign of weakness. Professional Jewelers learn that this is actually one of the greatest signs of strength in selling skill.
One of the first questions that we should ask about when we begin determining needs
My job is to help you find the _______ piece of jewelry.