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CICARE Activity

Name:
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Across
3
What is the code for a disaster called?
4
What does the E in the acronym RACE stand for?
6
Before entering a patient's room, one must knock and ___ ____ to enter.
8
The process of service recovery may be our "LAST" chance to turn a negative situation into a positive one. What does the letter A in the acronym LAST stand for?
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What does the A in the acronym RACE stand for?
10
Before the patient ______ the exam room, always ask if there is anything else you can do for them or if they have anymore questions.
11
What does the C in the acronym RACE stand for?
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What does the R in the acronym RACE stand for?
14
The process of service recovery may be our "LAST" chance to turn a negative situation into a positive one. What does the letter S in the acronym LAST stand for?
Down
1
You should answer the phone within how many rings to demonstrate proper phone etiquette?
2
Always demonstrate ___ behavior and avoid boisterous behavior in areas within earshot of patients and visitors.
5
Speak in ______ tones; be aware of the level of your voice (speaking loudly or yelling) in the hallways, elevators, or central work areas.
7
The process of service recovery may be our "LAST" chance to turn a negative situation into a positive one. What does the letter T in the acronym LAST stand for?
10
The process of service recovery may be our "LAST" chance to turn a negative situation into a positive one. What does the L in the acronym LAST stand for?
12
Allow patients and visitors to go ____ when getting in/out of elevators, doorways and in the hallway.