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Chapter 4, 5, 7, and 8 Test Prep

Across
Monthly payment to insurance company
Trial and error problem solving can be
Start with the most ____ assignments first.
The ability to remain calm in the midst of difficulties
To value human ___is to respect each person's inherent worth
Self-determination
A response to the message sender
A flat fee required by insurance
Someone who is proficient and capable exhibits
This type of team includes professionals from many different disciplines
Leadership in which power is given to the group members
Disagreement between team members
This leadership style promotes equality between the members of a team
A positive attitude
This type of leader assumes complete control over the group
Body movement
A belief that guides one's behavior
Down
Money a person pays before the insurance kicks in
When studying put away your ______
This non-____ sounds include sighs and sobs
Type of service that contributes to the good of society
Restating
The sender of a message
Type of problem solving that is systematic
In the first step of basic problem solving you _____ the problem
Seeking a better understanding of a message
Personal space
The ability to influence others while working toward a goal
Concern for others
This type of problem solving where a feeling or instinct helps solve the problem
This type of listening helps to establish good relationships with patients