Assumptions: An assumption is any statement or _______ that is made without direct substantiation from the information provided on the interface.
Call Specifics: Leasing Professionals are always required to gather the caller’s ______ number.
Assumptions: The Leasing Professional does not make any sort of assumption or _________ during the course of the call. (two words, no spaces)
Contact Information: Leasing Professionals should ___ verify a caller’s name or apartment number
Disclaimers: The Leasing Professional provides the pricing/availability disclaimer on a lead call if pricing __ availability is discussed.
Pre-qualification: If the dashboard says "Pre-qualify Leads" then you must discuss in detail the pre-qualification material to determine if a caller is comfortable with the ______s.
Disclaimers: The Leasing Professional provides the FHA disclaimer (“We are an FHA compliant property and we will do anything and everything within our power to ___________ you”) on a lead call if necessary. (three words, no spaces)
Active Listening: The Leasing Professional is focused on the caller and avoids ______.
Protocol: Different communities have different preferences for how a _______ is handled, so Leasing Professionals are required to follow each individual ________ notification as closely as possible. In situations in which notifications read “_______,” but have no specific instructions, Leasing Professionals are not required to mention a tour at all. (two words, no spaces)
Protocol: Do not create ______ guest cards….. Please make sure that you are verifying that the caller’s name is spelled correctly so that your notes will attach to the right guest card.
Accurate Information: All information provided to the caller accurately represents what is listed on the interface and all _____ information is reviewed.
Down
Notifications: All property notifications must be read and ____ by the Leasing Professional through the course of the call.
Notifications: The Leasing Professional begins the call with the correct _____.
Call Specifics/Protocol: If [a caller’s pet] it is on the restricted breeds list, please _________. (three words, no spaces)
Notes: The Leasing Professional is able to produce professional notes that are ___, ___, and include all ____ information. (three words, no spaces)
Notes: The Leasing Professional uses _____ boxes to relay all relevant information to the property.
Active Listening: The Leasing Professional retains information by the caller and ______ or confirms information through restatement when necessary.
Disclaimers: The Leasing Professional provides the ______ disclaimer (“Please feel free to bring any and all _____ you feel is pertinent to your situation”) on a call if necessary. (one word)
Call Submission: Calls are submitted correctly and correct parties are notified, especially in the _____ of an emergency.
Contact Information: Leasing Professionals can only verify information over the phone to someone who is the __________ of the information to be verified. (two words, no spaces)
Call Specifics/Protocol: If the caller is bringing pets, ask what the ____ is.
Call Specifics/Protocol: Please do NOT give out pet fees unless the caller ___.
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Where is my puzzle?
All your puzzles are accessible from your 'My Puzzles' page, which you can access using the navigation bar at the top when you are logged in.
Be sure to log in using the same email address you used when you created your puzzle.
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There is a 'Make Printable' button on the top left of your puzzle that will let you sign up for a plan or purchase a single puzzle.
Once paid, that button will turn into a 'Preview + Publish' button that will put your puzzle in a format that can be printed or solved online.
Once you publish your puzzle, you can click the print icon or use your browser’s print function.
It looks weird when printed.
First make sure you’ve published your puzzle. See the 'How do I print?' section above for more information.
99% of other printing issues have to do with printer settings. Instead of trying to fiddle with printer settings, which can be time-consuming and frustrating, there are a couple workarounds you can try.
You can try printing from a different browser, since different browsers have different default print settings. Alternately, you can try saving as a PDF (next to the print icon) and print that.
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We invested in building a number of premium features that free sites are unable to offer: the ability to automatically or manually add words to your puzzle, save-as-you-go puzzle editing, the ability to access your puzzles from any computer, an uncluttered and ad-free interface, the ability for friends and colleagues to solve your puzzles online, and quick responsiveness to reported issues.
My Crossword Maker is the lowest-price service we've found that provides these features, and is designed for people who are not satisfied with what free sites are able to provide.
I thought this was free.
We’re sorry you thought My Crossword Maker was free, that must have been frustrating.
We’re constantly trying to provide a clear and straightforward user experience, and we’re not trying to hide the price: on the page where you make your puzzle, the price is listed in the overview in the top left (before you log in), below the 'Make Printable' button (after you log in), in the FAQ below the grid, and also in the tour.
Unfortunately, we have limited control over how we show up in Google and on other sites, so if they show My Crossword Maker when someone searches for a free site we can’t do anything about that.
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First check whether you used a different email address to create your account. Your login email is the email address where you received a welcome email from us.
Alternately, it’s possible there was a typo in your email when you created your account. If so, report an issue below and provide the name and last four digits on the card you used when you signed up. We’ll use this information to track down your account.
I am being asked to pay a second time.
If you are a member of My Crossword Maker and are still being asked for payment, then you may have inadvertently created a second account.
Your paid account will have the email address where you received an email confirming your subscription.
If you never received such an email, or are still unable to find your paid account, report an issue below and provide the name and last four digits on the card you used when you signed up. We’ll use this information to track down your account.
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For security a human can’t see or reset your password, so read the below information carefully.
If you haven’t gotten the password reset email, check your spam folder, be sure you’re checking the email account that the email was sent to, and be aware that some school email systems block emails from non-school email addresses.
If you have the password reset email but the password isn’t accepted, be sure you are using the most recent password reset email: sometimes people will hit the button twice, and only the second password will work.
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Not all my words are in my puzzle.
When you hit the 'Arrange' button, our algorithm will try to arrange all your words on the grid, and will move words around to try to fit the most words.
This will get all the words on the grid about 90% of the time, depending on the word list. For the other 10%, you will get an alert explaining that the words that did not fit were added to the scratchpad.
It prints on two pages.
Big puzzles won’t always print on one page — the clues and grid are the smallest we could make them while keeping them readable for everyone.
That said, different browsers print in slightly different ways, so you could try using 'print preview' using a different browser (or try the PDF button) to see if you like how that looks better.
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We generally respond to all reported issues in about a day. If it’s been a few days and you haven’t heard back from us, it’s possible we sent an email that didn’t reach you.
Check your spam folder, and be aware that some school email systems block emails from non-school email addresses. Try providing a different email address if you think our emails to you are being blocked.
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