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Cultural, Social, and Ethnic Diversity, Lesson 3&4

Name:  ____________________________
pd:  ______

Across
Health equity is having ______ to doctors, medication....
The term used worldwide
Allows a facility to look for trends in dissatisfaction
1st step to service recovery
Your patients are your ______
Don't stand _____ the patient
If the patient's needs aren't met, they may seek another ______
The % of the population that suffers from White Coat Syndrome
Down
Take responsive action to recover the patient
Do this if a patient complains to you
Do this when appropriate, as a tip for good customer service
Keep your focus on the needs of the __________
Preventable differences
Collar Syndrome refers to a patient's anxiety level
Make this to correct the problem or situation
Everyone receives the same treatment