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Chapter 5

Chapter 4

Across
Expresses racist attitudes
Involves attitudes, behaviors and language that disparage gay men and lesbians
A communication pattern in which we ignore someone's presence as well as that persons messages
Holds that when you communicate your primary goals is to maintain peaceful relationships
A distinction made by educational researchers
Holds that any communication interaction, both parties will make an effort to help each other understand each other
Forgetting that language symbolizes only a portion of reality, never the whole
Messages that preserve the image of the other person and do nothing to insult the person or make him or her appear in a negative light
Never give labels greater attention than the actual thing
Down
Allow you to express a desire without insulting or offending anyone
Polite messages reflect positively on the other person
Highly negative words
Less polite that indirect messages
Language that puts down someone because of his or her gender
Includes the obvious derogatory terms used for lesbian and gay men
A type of miscommunication that occurs when the senders and the receivers meanings are not the same
Refers to the emotional meaning that specific speakers-listeners give to a word
Prejudice against other age groups