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Therapeutic Communication Techniques

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Across
1
Directs questions feelings and ideas back to the patient
2
Brings together important points of discussion to enhance understanding .
4
Undermines the patient's behavior by not reinforcing the exaggerated or false perceptions.
5
Clarifies that the lead is to be taken by the patient.
6
Allows the patient to identify alternative action for interpersonal situations.
7
Implies the patient is doing the right thing
8
Puts into concrete terms what the patient implies.
10
Concentrates attention on a single point.
11
Implies criticism; often has the effect of making the patient feel defensive.
12
Indicates that the nurse is unable to understand with the patient.
13
Offers presence, interest and a desire to understand.
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Examines certain ideas, experiences or relationships more fully.
15
Can make a person defensive.
Down
1
Mirrors the patient's covert and overt messages.
3
Calls attention to the person's behavior. i.e. trembling, nail biting.
4
Puts into concrete terms what the patient implies, making the patients communication more explicit.
9
Gives the person time to collect thoughts or think through a point.
11
Indicates that the person has been understood