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Techniques of Communication

Across
By avoiding_______,lecturing and judgement, the employee will feel comfortable about letting their leader know about the issue.
What communication involves paying full attention to the conversation partner and being responsive towards them?
What statement usually involves a valuation or judgment?
Without a _______ attitude, the leader can not achieve a good working relationship with their employees.
What involves paying attention to information as well as emotions, and making an effort to understand and reflect them?
Down
The most effective forms used for leadership duties include one on one communication and ________?
What skills represent the ability to communicate with others, and to build and maintain effective working relationships?
What is one important principle for good communication?
With the aid of proper _________-asking techniques a conversation can be guided by the leader in an efficient and target-oriented matter.
What do leaders reinforce by displaying their integrity and conscientious attitude in their behavior?
What questions are particularly suitable when extensive information is required (you gain more then a "yes" or "no")