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Front Office Terminology

Author: Debra Sprouse Front Office Supervisor
Across
To make an announcement over a public address system
Established to aid dependents of active service personnel, retired service personnel & their dependents, and dependents of service personnel who died on active duty.
A term given to a primary care physician for co-ordinating the patient's care to specialists, hospital admissions, etc. AKA: PCP.
A condition that existed before the insured's policy was issued.
Prior authorization that must be obtained before the patient is admitted to a hospital, or some specified out patient or in office procedures.
An open ended HMO which encourages members to choose a PCP.
The person who is the policy holder.
Used to pay for medical expenses. It can be paired with a standard or high deductible plan. Empoyers can contribute to this plan, but an employee can not.
A printed form containing a list of services with corresponding codes, aka:encounter form
Down
An insurance plan that offers different insurance coverage depending on whether a patient seeks medical care from a contracted network or non-contracted doctor.
A program of health insurance administed under the social security administration for people over the age of 65.
A patient who is seeking medical treatment & has never been seen in the office before.
Forms used to obtain demograghic, insurance, and emergency contact information so it may be entered into a practice management system.
A form supplied by central supply to order and retain supplies needed in a work area.
Until recently, this used to be all paper charts with medical information on each individual patient who was treated in the office.
A pre-determined amount the insured must pay each year before the insurance company will pay for an accident or illness.
a specified amount that the insured must pay toward the charge for professional services.
A joint funded program by the federal and state governments for low income patients on public assistance for their medical care.
An insurance plan purchased by a person for themself and any eligible dependents.
An insurance offered to all employees by an employer.