My Crossword Maker Logo
Powered by BrightSprout
Save Status:
or to save your progress. The page will not refresh.
Controls:
SPACEBAR SWITCHES TYPING DIRECTION
Answer Key:
Edit a Copy:
Make Your Own:
Crossword Word Search Worksheet
Rate This Puzzle:
Log in or sign up to rate this puzzle.

Financial arrangement & collection procedures

Across
A ______________ is not permitted as a type of correspondence under the fair debt collection guidelines because it violates the patient’s privacy.
The insurance company sets ______________ levels in such a way that they are not an element of the dental office’s financial policy.
Credit card payments are considered ______________ payment to the dental office. Although the patient may make periodic payments to the credit card company, the dental office receives its total fee from the credit card company.
Compelling a patient to accept a collect call is ______________ as an unfair collection practice.
It will be the _______________________ dental assistant who will monitor compliance with the financial plan and initiate collection procedures when the plan is not followed.
The practice philosophy can be found in the practice’s ______________statement.
Contacting the patient at work is recommended when skip _______________.
The dental practice will receive only 50%-70% of the original balance ____________ when using a collection agency, because the agency retains 30%-50% of the balance due.
A level _______________ collection procedure is initiated after 90 days.
The collection process is a ______________of reminders that payment is past due.
Both outside payment plans and credit card payments ______________the collection risk from the dental practice to an external agency.
Down
An ______________ letter should be sent registered mail with a return receipt to ensure that the intended recipient has received the letter.
When you are attempting to make a ______________ call and the patient requests to speak with the dentist because they are “old friends,” your response should be, “The dentist has given me the responsibility of making the financial arrangements.”
An account ______________report can be described as an analysis of the length of time that has elapsed since a charge was made.
The dental practice must have the patient’s ______________before requesting a report from the credit reporting agency.
A level _____________collection reminder is a friendly, a level four collection reminder, is “The Ultimatum.”
Open-ended questions are the ______________ form to use during a collection call, because they require the patient to provide specific information.
______________or stamps can be placed on the statement as a “friendly reminder” that the payment has not been received, in the first level of the collection process.
A billing statement should ______________ a description of each transaction, a statement summarizing the payment policy, and a return envelope.
______________ directed by the patient, a “telephone reminder” call should not be placed before 8 AM.
Once an account has been turned over to the collection ______________, the agency controls the collection process. If the patient contacts the dental practice to make payment arrangements, the payments must go to the agency.