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Dental Patient Scheduling/Recall systems

Across
When scheduling appointments by units, you will need to know the number of ______________ that make up the unit.
Using an established call ___________ is the best technique for filling an opening when a patient has canceled at the last minute.
The schedule should not be posted in the ______________ area to ensure the patient’s privacy.
Short, ______________appointments are usually best for children.
______________ records are filed in both business and patient categories.
____________ mail is a more private method of conveying information
_____________ new patients to arrive 15 minutes early to complete paperwork if they are unable to complete the registration and medical history forms before the first appointment.
The administrative dental ______________performs most of the information processing in a typical dental practice.
When filling ______________ in the schedule, tell patients that the schedule has been rearranged or that you have an opening. Never tell patients that you have a cancellation.
The ___________ Principles of Ethics and Code of Professional Conduct require that the dentist must make reasonable arrangements for emergency care.
The notation “tp 2:15” in the appointment book is a clear identifier of a ______________ late patient and notifies the entire dental healthcare team that the patient was told an earlier time than scheduled.
The ______________ is the most common input device.
Pages of the appointment book are divided into _____________.
Patients who rush in to make a late appointment may have ______________ blood pressure and can experience complications in the administration of local anesthetic if their vital signs do not return to normal before they receive dental injections.
In the event that a patient cannot be seen within 10 minutes of his/her arrival, ______________ him/her of the delay and the give the patient the approximate time he/she can expect to see the dentist.
Clean-up time varies by procedure, but a minimum of ___________ minutes should be reserved for proper infection control and set-up.
Usually, a color coding system uses a different color for the first 13 ______________of the alphabet and then repeats the pattern of colors with a mark for the second half of the alphabet.
Any patient who requires ______________time and energy can be described as a difficult patient.
The telephone information form ____________ the administrative assistant ask pertinent questions to determine whether or not the patient appointment should be scheduled as an emergency.
Down
Patients who seek dental treatment only when they are in ______________usually do not follow through with recall appointments.
Outlining or configuring the pages of an appointment book is known as _____________.
The primary benefit of an electronic ______________over a manual or paper memo is that electronic memos are more secure because most computer systems are password protected.
Responsibilities of the employer related to the Americans With Disabilities Act stipulate that the employer ______________ DISCRIMINATE in employment on the basis of disability.
Efficient scheduling increases the amount of treatment that is provided. Effective collection methods increase the amount of ______________collected.
The amount of money collected and the amount of treatment provided on a daily basis are not key components for _______________ scheduling efficiency.
______________ frequency of patient referrals is a benefit to the dental practice—not the patient.
Recall appointments generally are scheduled for _______________care, so they do not include surgical procedures.
The second step in the art of scheduling is ______________ a process for monitoring and adjusting the schedule to meet the goals set by the team.
______________appointment books vary in size, but the electronic scheduler is confined to the size of the computer screen.
Mail the recall cards the mouth before patients are ______________for recall.
The major ______________ to a mail recall system is that patients tend to ignore the card and fail to call to schedule an appointment.
A _____________ recalls system allows the practice to adopt the system that meets individual patient needs.
A ____________ recall appointment for dental cleaning and examination should be scheduled every 6 months.
The major advantage of a loose leaf appointment book is that new pages can be _______________for a smooth transition from year to year.
The electronic message ______________used to direct calls (and messages) to individuals or departments is voice mail.
A prescheduled appointment is usually made at the conclusion of a _____________ appointment for a date 4 to 6 months in advance, so this type of appointment must be confirmed.
_______________ tabs make turning to any given month easy, especially when appointments are scheduled a few months in advance.
Dental practices that implement the telephone recall system come to know the ______________ and schedules of their patients.