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APAC Good Behaviors Crossword

Across
These people are here to help you grow and become the best at what you do. You should use them as a resource and take their advice.
When you open iLog you should read these and acknowledge them because they can help you with your calls for the day.
You need to respond actionable comments to these in GBI.
When on the call before you fix the issue you should always do what?
What do we strive to get from Customers?
You should only be in this after a call for less than 1 min.
Down
This should be positioned when you identify that it may happen on the call.
You should do this at the end of every call to make sure the customer is happy with the service you provided.
This has to be done for every case each and every time to help your iLog isolate the correct articles for you.
You should only make this one time during your call if working a trouble shooting step that will make you disconnect.