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Call Miner Noble Codes Crossword Puzzle

Across
Outbound call/busy signal
Ct hung up
Call dropped while speaking with the ct
Ob, no answer, left message
OB, no answer. no message left
Down
Auth customer/caller
Call disconnected while speaking with the customer
Unauth party/no info shared/only documenting the account
Ct transferred to another dept
OB, incorrect number for the ct