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Hospitality 2 Chapter 7

Across
Determining what knowledge an employee must have, what tasks each employee needs to perform, and the standards at which he or she must perform them
The expenses required to operate each occupied room in the hotel
Must be filled regardless of volume of business
Filled in relation to changes in occupancy
A 12 month period which may not necessarily coincide with the calendar year, over which a company budgets its spending. also known as the financial year/budget year
Lists rooms occupied that night and indicates guests who are expected to check out the next day.
The process of taking a room out of inventory and cleaning it more thoroughly
The practice of buying products just before they are needed.
Indicates how often items on area inventory lists are to be cleaned/maintained
Down
A situation in which the housekeeping departments description of a rooms status differs from the room status information being used by the front desk to assign guest rooms
All items within each area of a hotel that are the responsibility of housekeeping