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PATIENT ACCESS CHALLENGE

Author: Jan Hoyt
Across
Web-based survey tool for conducting market research, capturing customer feedback and evaluating educational offerings.
Used to determine if Medicare is the primary or secondary payer.
After visiting hours are over visitors need to receive one of these.
Assists and educates patients on their financial liabilities and develops patient payment plans.
Through our exceptional health care services, we reveal the healing presence of God.
Real ______ Eligibility.
We use this to register patients in the ER and on ASU.
A federal system of health insurance for people over 65 years of age and for certain younger people with disabilities.
Time visiting hours are over.
What the initials CT stand for.
Calling or emailing the Help Desk is also known as putting in a _______.
At least how many forms of patient identifiers should be used.
The exchange of thoughts, messages, or information, as by speech, signals, writing, or behavior.
Something you are trying to do or achieve.
A company that helps healthcare providers in understanding and improving the patient experience.
Dr. Morris is one of these.
Down
Federal Law that restricts access to individuals' private health information.
A document from the treating physician/practitioner requesting that a diagnostic test be performed for a patient.
Authorization for a specific medical procedure before it is done.
Someone who helps callers get the person they are calling.
Acronym that represents a very powerful way to communicate with people.
Jeff often says our department is the center of this.
Collects data required for confirming scheduled appointments for outpatient hospital services directly from patients and referring physician offices.
_______Pay Discount.
Unusual, not typical, extraordinary.
Assists patients during the onsite registration and arrival processes for scheduled and unscheduled visits.
One of SSM's five values.
This act says Emergency Rooms must screen and stabilize regardless of ability to pay.
One of the animals in our jungle.
Cardiology department is also known as the _______ ______ Heart Center.
The process of working collaboratively with a group of people in order to achieve a goal.