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EXPECT BETTER

Across
The friendly and generous reception of guests, visitors, or strangers
A strong belief that somethin will happen or be the case in the future
The support you offer your patients from the moment they first contact you and afterwards (2 word)
The standard of something as measured against other things of a similar kind
A formal assessment or examination of something with the possibility or intention of change
Means of sending or receiving information
Down
A settled way of thinking or feeling about someone or something, reflected in a person's behavior
Something that follows as a result or consequence
The competence or skill expected of a professional
The combined action of a group of people, especially when effective and efficient
The surroundings or conditions in which a person lives or operates
The organized provision of medical care to individuals or a community
Social feeling that motivates people to go out of their way to relieve the physical, mental, or emotional pains of others and themselves
Of a more excellent or effective type or quality