Potter, P. A., Perry, A. G., Stockert, P., & Hall, A. (2023). Fundamentals
of nursing (11th ed.). Elsevier.
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Across
_____® is a technique developed by the Studer Group (2021) to enable health care workers to provide accurate and timely professional communication to patients and families while focusing on excellent patient service.
__________ communication techniques are specific responses that encourage the expression of feelings and ideas and convey acceptance and respect.
Interactions with an audience are referred to as ______.
In ISBAR the A stands for ________.
Interactions that occur with a small number of people are referred to as _______ ______.
_________ is a broad term that refers to all factors that influence communication.
The ______ meaning is the shade or interpretation of the meaning of a word influenced by the thoughts, feelings, or ideas that people have about the word.
_______ communication develops self-awareness and a positive self-esteem.
_______ communication involves the use of technology to create ongoing relationships.
To improve communication with the patient, the nurse will always give the patient time to _____.
Individuals who use a common language share the _______ meaning.
Zones of personal space include intimate, _____, social, and public distances. Provide examples of each in your notes.
_______ is the message a sender receives from the receiver.
The _____ is the content of the communication.
_______ is the ability to understand and accept another person’s reality, accurately perceive feelings, and communicate this understanding to the other.
Down
______ is a popular communication tool that helps standardize communication among health care providers to ensure all pertinent information is communicated.
When communicating with a patient that does not speak the same language, the nurse will always include a professional _________.
_______ involves one-to-one interaction between a nurse and another person.
In ISBAR the B stands for ________.
In ISBAR the I stands for _______.
Using AIDET the A stands for _______the person.
AIDET stands for acknowledge, ______, duration, and explain.
_______ communication includes the five senses and everything that does not involve the spoken or written word and are often just as important for gathering cues during patient assessment.
______ channels help send and receive messages through visual, auditory, and tactile senses.
______ is particularly useful when people are confronted with decisions that require much thought.
The ______ motivates one person to communicate with another.
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