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Southeast Olympics Crossword

Across
Patient experience is ______ percent of our values-based purchasing
To ______ a patient means to greet them using their name, making eye contact, and giving a smile.
_________ is setting expectations of time.
__________ is the toolkit you can use when a patient has a minor complaint
__________ makes the dream work
It takes only ________ seconds to establish a connection with a patient
Down
_______ is when you provide step by step instructions to a patient or their family
__________ is to speak highly of or sell someone to a patient or co-worker
________ is when you provide your name and expertise or someone else’s name and expertise
__________ and ________ are the two scores that count on the patient experience survey
___________ a step further than just sympathy
__________ is letting someone know we are glad they chose to trust us with their care.